Delivery info
Please note: During this busy period we are experiencing shipping delays of up to a week. We apologise for any inconvenience caused
Christmas Shipping dates: We cannot guarantee Christmas delivery on any order placed after the 14th December.
You will receive a tracking number once your order is despatched. If you haven’t received a tracking number after 4-5 business days of placing your order, please contact us at office@subsinus.com. At peak times, we have a large amount of orders going out. Please be patient and leave enough time to order your products if you plan to gift it to someone. If in doubt ask us before placing your order!
Please note: We do not currently ship to PO boxes.
Our products can be shipped to most countries in the European Union. For shipping to other locations, please make sure we ship in your country. We will always ship products with a tracking service so you can look forward to your new purchase, and make sure that you are available to receive your delivery!
For all shipping destinations, we ensure that sales taxes, import duties and fees are included in the final sale price. Local charges (i.e. customs duty, etc.) may apply however, depending on your region, and these additional charges are at your own expense
Shipping costs
Shipping is free for orders above 100€ ; for orders below these amounts, shipping costs of 7€ will apply (unless stated otherwise).
Delivery times
Delivery times vary depending on an order’s destination. Please note that public holidays, peak season processing or incomplete shipping addresses may delay the delivery of your order.
Transport damage
In the rare instance that your product has been lost or damaged in transit, please report this to the shipping company immediately, then report the issue to us. It is important that you do not sign for the delivery if the box is damaged or lost.